Have you ever wondered why your MTN airtime seems to vanish without a trace? Unwanted subscriptions might be the culprit, silently deducting from your balance. Managing these subscriptions is crucial to prevent unexpected charges and to ensure you’re only paying for services you truly use.
In this comprehensive guide, we’ll explore various methods to identify and How To Cancel All Subscription On MTN line. By following these steps, you can regain control over your airtime and avoid unnecessary deductions.
How To Cancel All Subscription On MTN
Understanding MTN Subscriptions
MTN offers various Value-Added Services (VAS) that provide extra benefits to users, such as:
- Data bundles (daily, weekly, monthly, and social media plans)
- Caller tunes (MTN CallerFeel, MusicPlus, etc.)
- Premium SMS services (news updates, horoscope alerts, etc.)
- International call packages
- Special promotional offers
While some of these services can be useful, many come with auto-renewal features, which means they continue to deduct your airtime until manually cancelled. Some users unknowingly activate these services by clicking on pop-up ads, responding to promotional messages, or dialling certain USSD codes.
To stop these deductions, you need to identify active subscriptions on your MTN line and cancel them using the methods outlined below.
Identifying Active Subscriptions
Before cancelling, it’s essential to identify which subscriptions are active on your line. MTN provides several methods to check your active services:
- USSD Code Method:
- Dial
*305#on your MTN line. - Select “Active Services” to view all subscriptions currently active on your account.
- Dial
- SMS Method:
- Send an SMS with the word “LIST” to the shortcode 312.
- You’ll receive a message detailing all active subscriptions.
- MyMTN App:
- Download and install the MyMTN app from your device’s app store.
- Log in with your MTN number.
- Navigate to the “Subscriptions” section to view active services.
How to Cancel All Subscriptions on MTN
*1. Using the 305# Menu
One of the easiest ways to unsubscribe from all active services on MTN is by using the USSD code *305#. Follow these steps:
- Dial
*305#on your MTN line. - Select “Active Services” from the menu options.
- Choose “Cancel All” to unsubscribe from all active services at once.
- A confirmation message will be sent to you once the services have been cancelled successfully.
This method is the quickest way to stop unwanted subscriptions, as it allows you to cancel multiple services at once.
2. SMS Method
If you prefer cancelling individual subscriptions, you can do so via SMS by sending a specific cancellation code to 312. Follow these steps:
- Identify the subscription you wish to cancel.
- Send the unsubscription code as an SMS to 312.
- Wait for a confirmation message stating that the service has beecancelleded.
For example, if you are subscribed to the 1.5GB monthly data plan, you can cancel it by sending “NO130” to 312.
If you are unsure of the cancellation codes for specific services, you can check MTN’s official website or contact customer care for assistance.
3. Using the MyMTN App
Another effective way to cancel subscriptions is through the MyMTN App. This method is user-friendly and does not require remembering USSD codes.
Follow these steps to unsubscribe from unwanted services:
- Open the MyMTN App on your smartphone.
- Log in using your MTN phone number.
- Navigate to the “Subscriptions” or “VAS” section.
- Find the subscription you want to cancel.
- Tap “Unsubscribe” and confirm your action.
- You will receive a confirmation message once the cancellation is successful.
Using the MyMTN App is beneficial because it allows you to track and manage your subscriptions in one place.
4. Contacting MTN Customer Service
If you encounter difficulty cancelling subscriptions using the above methods, you can contact MTN Customer Care for direct assistance. Here’s how:
- Dial 300 from your MTN line to reach customer service.
- Select the appropriate option to speak with a customer care representative.
- Request assistance in cancelling all active subscriptions on your line.
- The agent will verify your details and process the cancellation for you.
Alternatively, you can visit an MTN Service Center near you and ask for assistance in cancelling subscriptions.
How to Prevent Unwanted Subscriptions in the Future
To avoid automatic deductions from your airtime due to unwanted subscriptions, follow these preventive measures:
1. Be Cautious with SMS and Calls
- Avoid responding to unsolicited messages that prompt you to subscribe to services.
- Do not dial random USSD codes without knowing their purpose.
2. Disable Auto-Renewal on Data Plans
- When purchasing a data bundle, always select “One-time purchase” instead of “Auto-renew”.
- If you accidentally activate auto-renewal, cancel it immediately usi.ng.
*312#.
3. Regularly Check for Active Subscriptions
- Dial
*305#or send “LIST” to 312 every month to review active subscriptions.
4. Block Third-Party Subscriptions
- MTN allows users to block third-party content services by sending “STOP” to 2442.
- This prevents unauthorized subscriptions from VAS providers.
By following these steps, you can prevent unnecessary deductions and ensure that your airtime is used for essential services only.
Conclusion
Managing subscriptions on MTN is essential to avoid unexpected airtime deductions. Many users unknowingly subscribe to services that renew automatically, leading to continuous charges. By regularly checking and cancelling unwanted subscriptions, you can prevent unnecessary expenses and have better control over your mobile usage.
With multiple ways to unsubscribe, including the *305# USSD code, SMS method, MyMTN App, and customer service, you can choose the method that best suits your preference. Additionally, by taking preventive measures, you can ensure that you do not fall victim to unwanted subscriptions in the future. Stay proactive, check your active services regularly, and enjoy a hassle-free MTN experience!
